Last updated: 16 August 2025
Cookie Policy
1. What Are Cookies
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They allow the site to remember your actions and preferences (such as login, language, or display settings) over a period of time, so you don't have to re-enter them on each visit.
2. Our Use of Cookies
Clinic24x7 uses cookies and similar technologies (such as localStorage, sessionStorage, and tracking pixels) for the following purposes:
- Strictly Necessary (Essential):Required for the platform to function — authentication, session management, security (CSRF tokens), and load balancing. These cannot be disabled.
- Preferences: Remember your language, theme, and clinic context so the dashboard loads in your preferred state.
- Analytics & Performance:Aggregate, pseudonymous data about how the marketing site and platform are used (pages visited, feature adoption, error rates) to improve the product. We use self-hosted or privacy-respecting analytics (e.g., PostHog, Plausible) where possible.
- Marketing & Attribution:On the public marketing site only (not the authenticated app), we may use third-party cookies or pixels (e.g., Google Ads, LinkedIn Insight Tag) to measure campaign effectiveness and show relevant ads. These are only set after your consent via our cookie banner.
3. Specific Cookies We Set
The table below lists the principal cookies used on the marketing site and the authenticated platform. Names and lifetimes may change; the cookie banner reflects the current set.
| Name | Domain | Purpose | Category | Lifetime |
|---|---|---|---|---|
| clinic24x7_session | app.clinic24x7.com | Encrypted session ID for authentication | Essential | Session (deleted on browser close) |
| clinic24x7_csrf | app.clinic24x7.com | CSRF token for form submissions | Essential | Session |
| clinic24x7_prefs | app.clinic24x7.com | User preferences (theme, language, clinic) | Preferences | 1 year |
| _ga / _ga_* | clinic24x7.com | Google Analytics (if enabled via consent) | Analytics | Up to 2 years |
| posthog_* | app.clinic24x7.com | Self-hosted PostHog analytics (pseudonymous) | Analytics | 1 year |
| li_gc, li_rm, li_mc | clinic24x7.com | LinkedIn Insight Tag (marketing site only) | Marketing | Up to 1 year |
| _gcl_au, _fbp | clinic24x7.com | Google Ads / Meta conversion tracking (marketing site only) | Marketing | Up to 90 days |
| cookie_consent | clinic24x7.com | Records your cookie banner choices | Essential | 1 year |
4. Consent & Your Choices
On your first visit to the marketing site, a cookie banner will appear. You may:
- Accept all categories (Essential + Preferences + Analytics + Marketing).
- Reject non-essential cookies (only Essential will be set).
- Customize your preferences per category.
You can change your preferences at any time by clicking the “Cookie Preferences” link in the footer. Essential cookies cannot be disabled as they are required for the service to function.
For the authenticated platform (app.clinic24x7.com), only Essential and Preferences cookies are used; Analytics and Marketing cookies are not set on the app domain. Your consent on the marketing site does not extend to the app domain.
5. Managing Cookies in Your Browser
Most browsers allow you to control cookies through their settings. Below are links to instructions for common browsers:
Note: Disabling essential cookies will break login, session persistence, and security features of the platform.
6. Third-Party Processors (Sub-processors for Cookies)
Where we use third-party analytics or marketing cookies, the respective providers act as independent controllers or processors for the data they collect. Their own privacy policies apply:
- Google (Analytics, Ads): policies.google.com/privacy
- LinkedIn (Insight Tag): linkedin.com/legal/privacy-policy
- Meta (Facebook Pixel): facebook.com/privacy/policy
- PostHog (self-hosted): posthog.com/privacy
7. Cross-Border Transfers
Some third-party cookie providers (e.g., Google, LinkedIn, Meta) may process data outside India, including in the United States. By consenting to Marketing or Analytics cookies, you acknowledge this transfer. We rely on the providers' standard contractual clauses and adequacy decisions where applicable. You may withdraw consent at any time via the cookie banner.
8. Retention of Cookie Data
Cookie data is retained for the lifetime of the specific cookie as listed in the table above (typically session to 2 years). Analytics and marketing data held by third parties is subject to their retention policies. You can delete cookies at any time via your browser settings or by clearing the cookie_consent cookie to reset your banner choices.
9. Changes to This Policy
We may update this Cookie Policy to reflect changes in our practices or applicable law. Material changes will be communicated via a notice on the marketing site and/or email to registered users. The “Last updated” date above indicates the most recent revision.
10. Contact
For questions about this Cookie Policy or to exercise your choices, contact us at privacy@clinic24x7.in or write to Clinic24x7 Technologies Private Limited, [REGISTERED ADDRESS IN BENGALURU, KARNATAKA, INDIA].